ICA • Platform Overview • CTI Global
Identity CoAnalyst compresses IAM/IGA/PAM requirements discovery from 8 weeks of manual work to under 10 days — with AI-guided conversations that replace every form, every meeting, and every chased-down email.
The Uncomfortable Math
The Problem
Eight weeks of meetings, email chains, and spreadsheets before a single policy is written. The discovery phase is where IGA projects stall — and where ICA sits.
Chasing stakeholders across IT, security, HR, and the business for requirements that could be captured in structured conversations — if anyone had the framework to run them.
Blank forms and conference calls frustrate busy principals. Incomplete answers and missed stakeholders mean requirements documents that reflect the loudest voices, not the actual environment.
Missed access domains, undocumented edge cases, and conflicting stakeholder answers surface mid-implementation — after the design decisions are already locked.
Veteran IAM analysts are expensive and rare. Discovery work that requires deep IGA domain knowledge is the first bottleneck on every engagement — and the last thing you want to staff at premium rates.
Requirements gathered through email and meeting notes produce documents that are hard to trace, impossible to version, and defensible to no one when the implementation deviates from the original scope.
Every week the discovery phase runs long is a week the implementation team is idle. The compliance clock, the contract timeline, and the client's patience do not wait for the requirements process to catch up.
The Platform
Design questionnaires with AI assistance. Design the documents that come out the other side. Then let an AI expert deliver it all as a guided conversation — not a form.
01 — Build
Describe your assessment goal — "I need a SailPoint role mining questionnaire" — and AI generates the entire questionnaire: questions, answer options, dependencies, and branching logic. Visual drag-and-drop editor for fine-tuning. 500+ practitioner-written questions across 11 domains ready to deploy.
02 — Output
Design the deliverable before a single stakeholder answers a question. A Markdown editor with live preview lets you build templates with answer placeholders, conditional sections, and loops. AI generates an initial template from your questionnaire. Export to Word or PDF with full version history.
03 — Deliver
Stakeholders open a chat interface — not a form — with an AI that understands IGA domain context. It delivers one question at a time, explains why each question matters, adapts based on every answer, and skips irrelevant paths automatically. Like a senior analyst on every engagement.
Process
Four steps. Under 10 days. A defensible requirements document at the end.
Describe your engagement to the AI and get a full questionnaire in ~15 minutes. Customize with the visual editor. Pre-answer with institutional knowledge before stakeholders see a single question.
Assign questionnaires to individual stakeholders asynchronously. They respond on their schedule — no meetings, no forms, no email chains. Track completion in the admin dashboard.
Each stakeholder talks to an AI expert that explains context, prunes irrelevant questions in real time, accepts document uploads for pre-fill, and flags contradictions across respondents.
When stakeholders finish, the requirements document writes itself from the template you designed. Export to Word or PDF. Defensible, versioned, and ready for implementation review.
Capabilities
Every feature below was built to solve a problem that surfaces on actual IGA engagements — not to fill a feature checklist.
Rows generate from previous answers. List your roles and a matrix appears with each role as a row — cell types can be text, boolean, dropdown, or number. All inline in the conversation.
If a stakeholder says they don't use PAM, every PAM follow-up disappears. Pruning is based on actual answer content — not yes/no toggle rules — so the conversation stays relevant throughout.
Stakeholders drop in a spreadsheet, PDF, or Word doc mid-conversation. AI extracts answers, maps them to the right questions, and pre-fills the form. Stakeholder reviews before submitting.
When multiple stakeholders answer the same questionnaire, ICA automatically flags contradictions, scores consensus per question, and surfaces where the gaps and risks hide.
Analysts pre-load institutional knowledge before stakeholders engage. Stakeholders review each pre-answer and agree or disagree — disagreements require written justification for a clean audit trail.
A floating AI assistant on every page executes commands — create users, assign questionnaires, generate reports, auto-answer a survey from a reference document — all in one message.
Differentiation
Survey tools automate distribution. ICA automates expertise. The difference shows up in every capability that matters for a real IGA engagement.
Sector Intelligence
Each sector page maps ICA discovery output to the compliance frameworks that govern access in that vertical. If you serve a regulated industry, start there.