Identity CoAnalyst
An AI-powered requirements platform for IAM, IGA, and PAM programs that translates stakeholder input into clear, traceable, implementation-ready identity requirements.
Explore how managed IAM services can streamline identity governance, access requests, privileged access, and compliance work. This guide explains the operational benefits, implementation considerations, and common challenges organizations face when relying on external IAM expertise. Learn how structured requirements gathering, stakeholder collaboration, and audit-ready documentation can support better identity decisions without adding unnecessary complexity to your existing technology environment.
Explore capabilities that support IAM discovery, stakeholder collaboration, requirements documentation, analytics, integration, and secure multi-client delivery.
An AI-powered requirements platform for IAM, IGA, and PAM programs that translates stakeholder input into clear, traceable, implementation-ready identity requirements.
Create guided questionnaires with AI assistance, branching logic, dependencies, document pre-fill, versioning, and practitioner-written questions across identity domains.
Help stakeholders complete discovery asynchronously through an AI conversation that explains terminology, adapts questions, and captures contextual answers.
Detect contradictions, measure consensus, identify gaps, and surface unusual response patterns before disagreements create downstream implementation or governance problems.
Automatically populate structured requirements documents from stakeholder responses using templates, conditional sections, loops, version history, and export capabilities.
Connect requirements data with existing delivery ecosystems through a documented REST API and an included ServiceNow integration for follow-up work.
Managed IAM initiatives often struggle before configuration begins because stakeholders, business owners, and technical teams interpret access needs differently. Identity CoAnalyst uses AI-guided conversations, domain-aware prompts, contradiction detection, and automated documentation to create a shared, traceable requirements baseline. The vendor-agnostic platform supports IAM, IGA, and PAM work upstream of implementation, helping teams reduce ambiguity, rework, stakeholder burden, and documentation inconsistency.
Purpose-built capabilities help identity teams turn complex stakeholder input into usable requirements.
Built specifically for identity governance, access management, and privileged access management initiatives.
Compresses traditional requirements gathering from approximately eight to sixteen weeks to under ten days.
Creates structured, implementation-ready documentation that supports design, testing, acceptance, and governance.
Works upstream of identity platforms including SailPoint, Saviynt, Omada, Oracle, Okta, and CyberArk.
Experienced enterprise technology insight shaped an intelligent identity discovery platform.
Senior IGA Consultant, Commercium Technology Inc (CTI)
Edward Thompson is a Senior IGA Consultant at Commercium Technology Inc (CTI) with 6+ years of highly focused experience on SailPoint's Identity Security Cloud (ISC) solution, holding formal SailPoint certification at the highest level (Engineer). His proficiency spans ISC solution architecture and best-practice methodologies for Identity Governance & Administration, and he excels at architecting, implementing and integrating solutions in expansive retail, healthcare and financial environments with robust RBAC and lifecycle management — working well within a team or as the primary consultant. Selected twice by SailPoint as a presenter at Developer Days 2024 and 2025 as an Expert Ambassador in the SailPoint technical community, Edward has been chosen by SailPoint for engagements including a hospital's IdentityIQ-to-ISC migration, Epic EMP/SER integration governing clinical and non-clinical access at Bryan Health, application onboarding and workflow-driven certification delegation at Boeing, and a custom Paycom HR connector for State Department Federal Credit Union. Earlier, as a principal SailPoint consultant, he led Sunbelt Rentals' migration from Microsoft Identity Manager to IdentityNow with a 1,400-role RBAC model for 30,000+ users and built a custom SaaS connector bridging MuleSoft and AS400 RentalMan. His integration experience covers Active Directory, Entra ID, Workday, PeopleSoft, Salesforce, Paycom, ServiceNow and Epic, and he holds a BS in Computer Science from Western Washington University.
Solution Architect, Commercium Technology Inc (CTI)
Jason Burt is a Solution Architect at Commercium Technology Inc (CTI) with more than 20 years of IT experience across the design, implementation, customization, integration, operation and administration of enterprise security solutions, and exceptionally deep SailPoint and IGA development skills. As a solution architect with SailPoint Professional Services, he has delivered implementations for major North American customers across insurance, finance, banking, government, higher education, healthcare, resource extraction and manufacturing, while also owning expert-services engagements that call for performance tuning and expert-level debugging of undocumented product behavior. Jay was lead architect on the replacement of a legacy Garancy access management platform with SailPoint at Highmark Blue Cross, delivered two years of bi-monthly milestone releases on the CNA Insurance projects team spanning password management, application onboarding, UI customization, certifications, workflows and provisioning, and architected a multi-campus identity lifecycle solution for 200,000+ users at the University of Nebraska. His hands-on work centers on Java-based custom and web-services connectors, IdentityIQ plugins, rules and workflows. Jay holds SailPoint Solution Architect, IdentityNow Engineer and Identity Security Cloud Expert certifications, and earned a BS in Interdisciplinary Science and a BA in Business Administration from Portland State University.
Senior SailPoint / IAM Architect, Commercium Technology Inc (CTI)
Mehul Chavda is a Senior Identity and Access Management architect at Commercium Technology Inc (CTI) with more than 18 years of IT experience, including 8+ years of deep, senior-level specialization in SailPoint-based identity management. He has a proven record of designing and implementing enterprise-scale IAM solutions with SailPoint IdentityIQ (IIQ), Identity Security Cloud (ISC), Okta and Oracle Identity Manager across the government, healthcare, banking and manufacturing sectors. Mehul's expertise spans user lifecycle management (joiner/mover/leaver), RBAC and birthright role frameworks, access certification, workflow automation and cross-platform integration — translating complex business requirements into secure, scalable identity solutions. As a Sr. SailPoint Architect with SailPoint Professional Services he architected a comprehensive ISC–ServiceNow integration across three workstreams (governance connector, service desk fulfillment for disconnected applications, and Service Catalog as a unified access request front end), upgraded IdentityIQ from 8.0 to 8.3 with the Accelerator Pack, integrated CyberArk via SCIM for privileged account management, and built Azure DevOps and Git pipelines for environment code migration. His earlier architect roles at CLS International Bank, SUPERVALU, John Wiley & Sons and New York City Health + Hospitals included Okta and AWS MFA rollouts, SAML SSO for 30+ applications, Epic EHR (EMP/SER) integration via custom web services, and a high-availability Oracle Identity Manager 11g R2 deployment. Mehul is a Certified SailPoint ISC Engineer and ISC Professional, and a Certified SailPoint IdentityIQ Solution Architect and Associate.
SailPoint Identity Security Cloud Tech Lead, Commercium Technology Inc (CTI)
Steven Hall is a SailPoint Identity Security Cloud (ISC) project tech lead at Commercium Technology Inc (CTI) with over 20 years of identity-security-focused experience and formal SailPoint ISC certification. Steve's strength is the full arc of a program: requirements discovery and definition, architecture, hands-on implementation, and integration within large and complex financial, pharmaceutical and healthcare environments. He has a particular interest in helping hospitals gain efficiency and cost savings by integrating SailPoint ISC with medical information systems such as Epic — work reflected in his role leading the SailPoint IdentityNow deployment at Temple University Hospital, where he implemented the Epic SER, Active Directory, ServiceNow and Azure connectors and replaced manual processes with role-driven automation. He currently leads the Montgomery County Government ISC program, integrating Oracle HRMS, Oracle EBS, Active Directory and SQL Server to support joiner/mover/leaver provisioning, access certification and access requests, and mentors less senior developers on ISC transforms, workflows and connector rules. Steve previously led the State Department Federal Credit Union's ISC migration from ADP to Paycom-HR with near-zero business disruption. Across his career he has worked with large-scale LDAP directory services, meta and virtual directories, data synchronization, password management, account provisioning and group management, and brings very strong Microsoft skills spanning Windows, Active Directory, Azure and PowerShell.
A managed IAM service provides external expertise, processes, and technology support for identity and access management activities. Depending on the engagement, this can include requirements gathering, access governance, lifecycle processes, privileged access management, documentation, analytics, and platform integration. The purpose is to improve consistency and reduce the internal effort required to plan, operate, or improve identity capabilities.
Talk with the Identity CoAnalyst team about your discovery and requirements needs.
A generally available platform running on live client engagements.
Built from more than 20 years of enterprise IT implementation experience.
Designed to support identity platform planning across technology ecosystems.
Share your identity discovery goals and learn how Identity CoAnalyst can support your next initiative.
For immediate assistance, feel free to give us a direct call at 732 673 4260. You can also send us a quick email at bill.leonard@cticorp.com.
For immediate assistance, feel free to give us a direct call at 732 673 4260. You can also send us a quick email at bill.leonard@cticorp.com.