Questionnaire Design
Create tailored IAM, IGA, and PAM assessment questionnaires using AI assistance, branching logic, reusable questions, and visual editing rather than starting from a blank page.
Understand what drives identity security assessment costs, from discovery scope and stakeholder participation to documentation depth and platform support. Identity CoAnalyst helps consulting teams and organizations replace workshop-heavy, spreadsheet-based discovery with guided conversations, reusable practitioner-written questions, contradiction detection, and implementation-ready requirements documentation. Explore the assessment components, value considerations, and practical questions to ask before selecting an approach.
Explore the platform capabilities that support structured identity discovery, stakeholder assessment, analysis, and requirements documentation.
Create tailored IAM, IGA, and PAM assessment questionnaires using AI assistance, branching logic, reusable questions, and visual editing rather than starting from a blank page.
Give stakeholders a guided, plain-language experience that explains terminology, adapts questions to responses, and supports self-paced participation without requiring every interview to be live.
Build document templates before responses are collected, then automatically populate structured requirements outputs with conditional sections, loops, version history, and export support.
Identify contradictions, consensus patterns, gaps, unusual response behavior, and unresolved decisions across stakeholder answers before issues become expensive downstream problems.
Connect assessment outputs with delivery ecosystems through the REST API and ServiceNow integration, helping teams maintain traceability beyond the discovery phase.
Present the assessment experience under a consulting firm’s own brand, domain, and visual identity while preserving isolated client tenants within the platform architecture.
Identity security assessment cost is shaped by the breadth of IAM, IGA, and PAM requirements, the number of stakeholders involved, the depth of documentation, and how much manual coordination the work requires. Identity CoAnalyst provides reusable practitioner-written questions, conversational stakeholder participation, automated document generation, and cross-stakeholder analysis to help teams create more consistent, traceable requirements without relying entirely on meetings, spreadsheets, and repeated follow-up.
Purpose-built capabilities help make identity discovery more complete, consistent, and actionable.
Practitioner-written coverage spans IAM, IGA, PAM, governance, lifecycle, access, and identity modeling requirements.
Self-paced conversational participation can reduce scheduling friction for distributed US-based stakeholders and delivery teams.
Structured answers become implementation-ready documentation with clearer links between stakeholder input and requirements.
Cross-stakeholder analytics surfaces disagreements early, before unresolved requirements create rework or implementation delays.
Experienced identity specialists bring implementation and requirements expertise.
Senior IGA Consultant, Commercium Technology Inc (CTI)
Edward Thompson is a Senior IGA Consultant at Commercium Technology Inc (CTI) with 6+ years of highly focused experience on SailPoint's Identity Security Cloud (ISC) solution, holding formal SailPoint certification at the highest level (Engineer). His proficiency spans ISC solution architecture and best-practice methodologies for Identity Governance & Administration, and he excels at architecting, implementing and integrating solutions in expansive retail, healthcare and financial environments with robust RBAC and lifecycle management — working well within a team or as the primary consultant. Selected twice by SailPoint as a presenter at Developer Days 2024 and 2025 as an Expert Ambassador in the SailPoint technical community, Edward has been chosen by SailPoint for engagements including a hospital's IdentityIQ-to-ISC migration, Epic EMP/SER integration governing clinical and non-clinical access at Bryan Health, application onboarding and workflow-driven certification delegation at Boeing, and a custom Paycom HR connector for State Department Federal Credit Union. Earlier, as a principal SailPoint consultant, he led Sunbelt Rentals' migration from Microsoft Identity Manager to IdentityNow with a 1,400-role RBAC model for 30,000+ users and built a custom SaaS connector bridging MuleSoft and AS400 RentalMan. His integration experience covers Active Directory, Entra ID, Workday, PeopleSoft, Salesforce, Paycom, ServiceNow and Epic, and he holds a BS in Computer Science from Western Washington University.
Solution Architect, Commercium Technology Inc (CTI)
Jason Burt is a Solution Architect at Commercium Technology Inc (CTI) with more than 20 years of IT experience across the design, implementation, customization, integration, operation and administration of enterprise security solutions, and exceptionally deep SailPoint and IGA development skills. As a solution architect with SailPoint Professional Services, he has delivered implementations for major North American customers across insurance, finance, banking, government, higher education, healthcare, resource extraction and manufacturing, while also owning expert-services engagements that call for performance tuning and expert-level debugging of undocumented product behavior. Jay was lead architect on the replacement of a legacy Garancy access management platform with SailPoint at Highmark Blue Cross, delivered two years of bi-monthly milestone releases on the CNA Insurance projects team spanning password management, application onboarding, UI customization, certifications, workflows and provisioning, and architected a multi-campus identity lifecycle solution for 200,000+ users at the University of Nebraska. His hands-on work centers on Java-based custom and web-services connectors, IdentityIQ plugins, rules and workflows. Jay holds SailPoint Solution Architect, IdentityNow Engineer and Identity Security Cloud Expert certifications, and earned a BS in Interdisciplinary Science and a BA in Business Administration from Portland State University.
Senior SailPoint / IAM Architect, Commercium Technology Inc (CTI)
Mehul Chavda is a Senior Identity and Access Management architect at Commercium Technology Inc (CTI) with more than 18 years of IT experience, including 8+ years of deep, senior-level specialization in SailPoint-based identity management. He has a proven record of designing and implementing enterprise-scale IAM solutions with SailPoint IdentityIQ (IIQ), Identity Security Cloud (ISC), Okta and Oracle Identity Manager across the government, healthcare, banking and manufacturing sectors. Mehul's expertise spans user lifecycle management (joiner/mover/leaver), RBAC and birthright role frameworks, access certification, workflow automation and cross-platform integration — translating complex business requirements into secure, scalable identity solutions. As a Sr. SailPoint Architect with SailPoint Professional Services he architected a comprehensive ISC–ServiceNow integration across three workstreams (governance connector, service desk fulfillment for disconnected applications, and Service Catalog as a unified access request front end), upgraded IdentityIQ from 8.0 to 8.3 with the Accelerator Pack, integrated CyberArk via SCIM for privileged account management, and built Azure DevOps and Git pipelines for environment code migration. His earlier architect roles at CLS International Bank, SUPERVALU, John Wiley & Sons and New York City Health + Hospitals included Okta and AWS MFA rollouts, SAML SSO for 30+ applications, Epic EHR (EMP/SER) integration via custom web services, and a high-availability Oracle Identity Manager 11g R2 deployment. Mehul is a Certified SailPoint ISC Engineer and ISC Professional, and a Certified SailPoint IdentityIQ Solution Architect and Associate.
SailPoint Identity Security Cloud Tech Lead, Commercium Technology Inc (CTI)
Steven Hall is a SailPoint Identity Security Cloud (ISC) project tech lead at Commercium Technology Inc (CTI) with over 20 years of identity-security-focused experience and formal SailPoint ISC certification. Steve's strength is the full arc of a program: requirements discovery and definition, architecture, hands-on implementation, and integration within large and complex financial, pharmaceutical and healthcare environments. He has a particular interest in helping hospitals gain efficiency and cost savings by integrating SailPoint ISC with medical information systems such as Epic — work reflected in his role leading the SailPoint IdentityNow deployment at Temple University Hospital, where he implemented the Epic SER, Active Directory, ServiceNow and Azure connectors and replaced manual processes with role-driven automation. He currently leads the Montgomery County Government ISC program, integrating Oracle HRMS, Oracle EBS, Active Directory and SQL Server to support joiner/mover/leaver provisioning, access certification and access requests, and mentors less senior developers on ISC transforms, workflows and connector rules. Steve previously led the State Department Federal Credit Union's ISC migration from ADP to Paycom-HR with near-zero business disruption. Across his career he has worked with large-scale LDAP directory services, meta and virtual directories, data synchronization, password management, account provisioning and group management, and brings very strong Microsoft skills spanning Windows, Active Directory, Azure and PowerShell.
An identity security assessment can include stakeholder discovery, access requirements, lifecycle processes, role management, access requests, certifications, privileged access, identity data, governance, and documentation. The exact scope depends on the program objectives and participating stakeholders. Identity CoAnalyst supports these activities with reusable questions, adaptive conversations, cross-stakeholder analysis, and requirements documents that can be used for design, implementation, testing, and governance.
Talk with identity specialists about scope, approach, and documentation needs.
Identity CoAnalyst is generally available for live client engagements.
More than 500 questions support broad identity discovery coverage.
The platform is actively running on live client engagements.
Share your identity discovery goals and learn how structured requirements gathering may fit your program.
For immediate assistance, feel free to give us a direct call at 732 673 4260. You can also send us a quick email at bill.leonard@cticorp.com.
For immediate assistance, feel free to give us a direct call at 732 673 4260. You can also send us a quick email at bill.leonard@cticorp.com.